A little help, a brighter next round
Technical Support.
A missed reward, a stubborn screen, or a question about your next cut? We're here to help you find your way back to the bloom.
Find your answer
Back to a smoother game.
Open a question for a little guidance.
The game freezes or closes unexpectedly
- Close and reopen the app, then try the same action once more.
- Check the App Store for an update and restart your iPhone if the problem continues.
- Make sure your device has free storage. If a particular throw or effect triggers the issue, tell us the selected character, mode, and exact action.
Avoid deleting the app as a first troubleshooting step. Your game progress is saved on your device and may be lost when you delete it.
How do the two game modes work?
Petal Sever is the main shuriken-action mode. Aim your throws, use ricochets, cut seals, and build chains. Your selected character changes your blade and special technique.
Kagehana Spiral is the secondary seal-combination mode. Use its rotating rings, cut paths, and Sakura Pivot to shape your next result. Open Chronicle for the in-game guides and reward rules.
How do I change my character?
Open Charms, choose CLAN ECHOES, and select a character card. Equip the character before starting your next Petal Sever run. A run already in progress keeps the character it started with.
My task is complete. Where is the reward?
Open Dispatches to visit Clan Trails. Select a task marked READY, then choose OPEN SEAL. Selecting the task alone does not add its reward.
A SEALED task has already delivered its reward. If the displayed total still seems wrong, send us the task name, the amount expected, and a screenshot.
Can I play offline or move my progress?
Both game modes can be played offline. Your progress, collected seals, character choice, rewards, and settings are stored locally. The game does not provide account-based cloud sync or a cross-device restore service.
Deleting the app or changing devices may remove access to that progress. An Apple device backup may contain app data depending on your settings, but we cannot promise recovery from a backup.
Sound or vibration is missing
Open Chronicle → Courtyard Controls and check the sound and haptics switches. Also check your iPhone volume, Silent Mode, and any connected Bluetooth audio device. Haptic behavior depends on your device and system settings.
Do I need to allow personalization?
No. Optional personalization is not required to play, receive gameplay rewards, or use either mode offline. You can review the app's tracking permission in iOS Settings → Privacy & Security → Tracking.
For questions about local saves or information you have shared, email us about privacy.
Play for the bloom.
For adults aged 18 and over. All rewards are virtual, have no cash value, and cannot be redeemed for money or real-world prizes. There is no real-money wagering or in-app purchasing.